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The notion that people choose to use computer applications because they are useful at accomplishing tasks is extremely outdated. The vast majority of software use is not voluntary.
We choose or are required to engage with a person, organization, business, government. They dictate what software to use for the interaction based on what is most convenient and advantageous to them.
@chris__martin My grocery now requires an app to get most discounts. So I have an app to grocery shopping. Apparently just giving them my phone number with every purchase did not provide enough salable information?