The #EmergencyDepartment waiting room is a critical environment.
It has well-known dynamics which, if not controlled and managed, can lead to verbal and physical violence towards #nurses #doctors and other #healthcare workers.
I always loved the idea of a #nurse in the waiting room with specific functions (not just information and caring), and I loved reading about the Clinical Initiative Nurse https://aci.health.nsw.gov.au/__data/assets/pdf_file/0008/273545/nsw-health-cin-role-description.pdf
[...the rest on my LinkedIn page - Italian https://www.linkedin.com/feed/update/urn:li:activity:7103323020185772033/ ]