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Jeff Sikes 🍎My favorite thing about Zendesk is not being in Zendesk. These email shortcuts allow me to reply and move on.<a href="https://support.zendesk.com/hc/en-us/articles/4408839419034-Using-the-Mail-API-to-update-ticket-properties-from-your-inbox" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://support.zendesk.com/hc/en-us/articles/4408839419034-Using-the-Mail-API-to-update-ticket-properties-from-your-inbox</a><a href="https://mastodon.social/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> <a href="https://mastodon.social/tags/Helpdesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Helpdesk</a>

Coralie RenéeSoooooo <a href="https://mamot.fr/tags/openforwork" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#openforwork</a> then 😉😉😉<a href="https://mamot.fr/tags/remote" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#remote</a> <a href="https://mamot.fr/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#customerservice</a> <a href="https://mamot.fr/tags/salesforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#salesforce</a> I need to get into <a href="https://mamot.fr/tags/zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> too...

Pyrzout :vm:Zendesk’s Subdomain Registration Exposed to Phishing, Pig Butchering Scams <a href="https://hackread.com/zendesk-subdomain-registration-abused-phishing-scams/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://hackread.com/zendesk-subdomain-registration-abused-phishing-scams/</a> <a href="https://social.skynetcloud.site/tags/Cybersecurity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Cybersecurity</a> <a href="https://social.skynetcloud.site/tags/PigButchering" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#PigButchering</a> <a href="https://social.skynetcloud.site/tags/Vulnerability" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Vulnerability</a> <a href="https://social.skynetcloud.site/tags/PhishingScam" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#PhishingScam</a> <a href="https://social.skynetcloud.site/tags/CyberAttack" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CyberAttack</a> <a href="https://social.skynetcloud.site/tags/Security" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Security</a> <a href="https://social.skynetcloud.site/tags/Phishing" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Phishing</a> <a href="https://social.skynetcloud.site/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> <a href="https://social.skynetcloud.site/tags/Fraud" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Fraud</a>

Cloudhooks🔄 Customer details out of sync between Shopify & Zendesk? Cloudhooks keeps everything updated automatically!See how: <a href="https://tny.app/3sxx29eo" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://tny.app/3sxx29eo</a><a href="https://mastodon.social/tags/CustomerSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CustomerSupport</a> <a href="https://mastodon.social/tags/Automation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Automation</a> <a href="https://mastodon.social/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> <a href="https://mastodon.social/tags/Shopify" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Shopify</a>

Josh #nokingsWho am I to complain though? This wine was — and I shit you not — sent to me as a thank-you gift from Zendesk. <a href="https://hactivedirectory.com/tags/actualstories" rel="nofollow noopener noreferrer" target="_blank">#actualstories</a> <a href="https://hactivedirectory.com/tags/zendesk" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> <a href="https://hactivedirectory.com/tags/itindustry" rel="nofollow noopener noreferrer" target="_blank">#itindustry</a> <a href="https://hactivedirectory.com/tags/servicemanagement" rel="nofollow noopener noreferrer" target="_blank">#servicemanagement</a> <a href="https://hactivedirectory.com/tags/secops" rel="nofollow noopener noreferrer" target="_blank">#secops</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener noreferrer" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/wine" rel="nofollow noopener noreferrer" target="_blank">#wine</a> <a href="https://hactivedirectory.com/tags/winebutfancy" rel="nofollow noopener noreferrer" target="_blank">#winebutfancy</a>

Josh #nokingsWhat’s actually infuriating is that Accounts says the boilerplate is there even if they don’t mean it and to contact Support to verify their claim that it never changed, and Support says that, yes, it never did change but that I should take this up with Accounts. Congrats, Salesforce, you’re definitely at-or-past the bloated carcass stage where everything is enshittification all the way down now. <a href="https://hactivedirectory.com/tags/slack" rel="nofollow noopener noreferrer" target="_blank">#slack</a> <a href="https://hactivedirectory.com/tags/zendesk" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> <a href="https://hactivedirectory.com/tags/salesforce" rel="nofollow noopener noreferrer" target="_blank">#salesforce</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener noreferrer" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/infotech" rel="nofollow noopener noreferrer" target="_blank">#infotech</a> <a href="https://hactivedirectory.com/tags/compsci" rel="nofollow noopener noreferrer" target="_blank">#compsci</a> <a href="https://hactivedirectory.com/tags/ai" rel="nofollow noopener noreferrer" target="_blank">#ai</a> <a href="https://hactivedirectory.com/tags/support" rel="nofollow noopener noreferrer" target="_blank">#support</a> <a href="https://hactivedirectory.com/tags/enshittification" rel="nofollow noopener noreferrer" target="_blank">#enshittification</a>

Josh #nokingsIt also brings me a similarly weird joy to know that Slack, a company bought and owned by Salesforce, is somehow unable to remove a boilerplate clause in their template which states that the signing company is opting into AI data model training in their workspace. As if somehow Salesforce is unable to figure out how to get Salesforce to exclude inapplicable boilerplate, and needs to send additional notices that negate the specific clauses in the contract. <a href="https://hactivedirectory.com/tags/slack" rel="nofollow noopener noreferrer" target="_blank">#slack</a> <a href="https://hactivedirectory.com/tags/zendesk" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> <a href="https://hactivedirectory.com/tags/salesforce" rel="nofollow noopener noreferrer" target="_blank">#salesforce</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener noreferrer" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/infotech" rel="nofollow noopener noreferrer" target="_blank">#infotech</a> <a href="https://hactivedirectory.com/tags/compsci" rel="nofollow noopener noreferrer" target="_blank">#compsci</a> <a href="https://hactivedirectory.com/tags/ai" rel="nofollow noopener noreferrer" target="_blank">#ai</a>

Josh #nokingsIt brings my some kind of weird joy to know that Slack, a company bought and owned by Salesforce, still uses Zendesk for ticketing. <a href="https://hactivedirectory.com/tags/slack" rel="nofollow noopener noreferrer" target="_blank">#slack</a> <a href="https://hactivedirectory.com/tags/zendesk" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> <a href="https://hactivedirectory.com/tags/salesforce" rel="nofollow noopener noreferrer" target="_blank">#salesforce</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener noreferrer" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/infotech" rel="nofollow noopener noreferrer" target="_blank">#infotech</a> <a href="https://hactivedirectory.com/tags/compsci" rel="nofollow noopener noreferrer" target="_blank">#compsci</a>

Pyrzout :vm:Internet Archive (Archive.org) Hacked for Second Time in a Month <a href="https://hackread.com/internet-archive-archive-org-hacked-for-second-time/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://hackread.com/internet-archive-archive-org-hacked-for-second-time/</a> <a href="https://social.skynetcloud.site/tags/InternetArchive" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#InternetArchive</a> <a href="https://social.skynetcloud.site/tags/Cybersecurity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Cybersecurity</a> <a href="https://social.skynetcloud.site/tags/Vulnerability" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Vulnerability</a> <a href="https://social.skynetcloud.site/tags/CyberAttacks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CyberAttacks</a> <a href="https://social.skynetcloud.site/tags/HackingNews" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HackingNews</a> <a href="https://social.skynetcloud.site/tags/CyberAttack" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CyberAttack</a> <a href="https://social.skynetcloud.site/tags/databreach" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#databreach</a> <a href="https://social.skynetcloud.site/tags/Security" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Security</a> <a href="https://social.skynetcloud.site/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> <a href="https://social.skynetcloud.site/tags/DDOS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#DDOS</a>

Anonymous 🐈️🐾☕🍵🏴🇵🇸 :af:The Internet Archive was breached again, this time on their <a href="https://kolektiva.social/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> email support platform after repeated warnings that threat actors stole exposed <a href="https://kolektiva.social/tags/GitLab" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GitLab</a> authentication tokens. <a href="https://kolektiva.social/tags/CyberAttacks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CyberAttacks</a> <a href="https://kolektiva.social/tags/CyberSecurity" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CyberSecurity</a> <a href="https://www.bleepingcomputer.com/news/security/internet-archive-breached-again-through-stolen-access-tokens/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.bleepingcomputer.com/news/security/internet-archive-breached-again-through-stolen-access-tokens/</a>

:rss: Hacker NewsInternet Archive breached again through stolen access tokens <a href="https://www.bleepingcomputer.com/news/security/internet-archive-breached-again-through-stolen-access-tokens/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.bleepingcomputer.com/news/security/internet-archive-breached-again-through-stolen-access-tokens/</a> <a href="https://rss-mstdn.studiofreesia.com/tags/ycombinator" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ycombinator</a> <a href="https://rss-mstdn.studiofreesia.com/tags/computers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#computers</a> <a href="https://rss-mstdn.studiofreesia.com/tags/windows" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#windows</a> <a href="https://rss-mstdn.studiofreesia.com/tags/linux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#linux</a> <a href="https://rss-mstdn.studiofreesia.com/tags/mac" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#mac</a> <a href="https://rss-mstdn.studiofreesia.com/tags/support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#support</a> <a href="https://rss-mstdn.studiofreesia.com/tags/tech_support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#tech_support</a> <a href="https://rss-mstdn.studiofreesia.com/tags/spyware" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#spyware</a> <a href="https://rss-mstdn.studiofreesia.com/tags/malware" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#malware</a> <a href="https://rss-mstdn.studiofreesia.com/tags/virus" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#virus</a> <a href="https://rss-mstdn.studiofreesia.com/tags/security" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#security</a> <a href="https://rss-mstdn.studiofreesia.com/tags/Access_Token" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Access_Token</a> <a href="https://rss-mstdn.studiofreesia.com/tags/Authentication_Tokens" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Authentication_Tokens</a> <a href="https://rss-mstdn.studiofreesia.com/tags/Data_Breach" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Data_Breach</a> <a href="https://rss-mstdn.studiofreesia.com/tags/GitLab" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GitLab</a> <a href="https://rss-mstdn.studiofreesia.com/tags/Internet_Archive" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Internet_Archive</a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> <a href="https://rss-mstdn.studiofreesia.com/tags/virus_removal" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#virus_removal</a> <a href="https://rss-mstdn.studiofreesia.com/tags/malware_removal" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#malware_removal</a> <a href="https://rss-mstdn.studiofreesia.com/tags/computer_help" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#computer_help</a> <a href="https://rss-mstdn.studiofreesia.com/tags/technical_support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#technical_support</a>

Tom Boutell<a href="https://toot.cat/tags/web" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#web</a> apps are starting to reinvent browser tabs and I haaaate it. I'm looking at you <a href="https://toot.cat/tags/zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a>.Why are they doing this? Is it so they can rely on sessionStorage (which is tab specific)?

PapeleoNutzt jemand www.onlinedoctor.de ?Leider muss man hier <a href="https://mastodon.social/tags/Datenschutz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Datenschutz</a>-Verstöße diagnostizieren, denn schon bevor man um eine Einwilligung gebeten wird, fließen Infos u.a. an <a href="https://mastodon.social/tags/Google" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Google</a>, <a href="https://mastodon.social/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> und <a href="https://mastodon.social/tags/Cloudfront" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Cloudfront</a>, an anderer Stelle auch an <a href="https://mastodon.social/tags/amazon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#amazon</a>. <a href="https://mastodon.social/tags/Medizin" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Medizin</a> <a href="https://mastodon.social/tags/Gesundheit" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Gesundheit</a> <a href="https://mastodon.social/tags/digitaleVerantwortung" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#digitaleVerantwortung</a> <a href="https://mastodon.social/tags/privacy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#privacy</a>

Monica Giambittoruby drama on stage with Cristian Pianas and Anatoly Mikhaylov. <a href="https://mastodon.social/@tenderlove" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@tenderlove</a> most famous pictures made it to the presentation as the epitome of the cool ruby developer. well deserved!<a href="https://mastodon.online/tags/ruby" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ruby</a> <a href="https://mastodon.online/tags/rubyday2024" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#rubyday2024</a> <a href="https://mastodon.online/tags/zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a>

Jeff Sikes 🍎Politeness is the bane of support portals. "We have resolved your issue."{Ticket solved}"Thank you!"{Ticket re-opened}:blobugh: <a href="https://mastodon.social/tags/ZenDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ZenDesk</a> <a href="https://mastodon.social/tags/Support" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Support</a>

Kévin ⏚I'm technically about to dox myself, but yolo:Hello <a href="https://social.coop/tags/GetFediHired" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GetFediHired</a> ! I'm now independant and associated with a Cooperative of other independants, available to work with you for your Customer Service/Support/Experience/Success needs!I'm not just working with <a href="https://social.coop/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> but also <a href="https://social.coop/tags/IPTelephone" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IPTelephone</a>, <a href="https://social.coop/tags/Chatbots" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Chatbots</a>, and more. If you need a little extra (dev/HR/etc), our coop might even be able to provide that too.Contact via DM or Malt <a href="https://www.malt.uk/profile/kevincostelloe1" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.malt.uk/profile/kevincostelloe1</a> to discuss a project.

Jeff Sikes 🍎✨ <a href="https://mastodon.social/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> setup guides: you can easily modify your email template!👹Reality: You can add a logo, tweak a font perhaps, and maybe change the background color to an off white but touch anything else, add a single extra div or a random space and you’ll absolutely regret it.Why not just say that up front? Would have saved me a few hours.

Jeff Sikes 🍎Just some light reading tonight.<a href="https://learn.microsoft.com/en-us/entra/identity/saas-apps/zendesk-provisioning-tutorial" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://learn.microsoft.com/en-us/entra/identity/saas-apps/zendesk-provisioning-tutorial</a><a href="https://mastodon.social/tags/ZenDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ZenDesk</a>

Jason Yip<a href="https://mastodon.online/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> to carry out second round of <a href="https://mastodon.online/tags/layoffs" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#layoffs</a><a href="https://www.msn.com/en-us/money/other/zendesk-to-carry-out-second-round-of-layoffs/ar-AA1c05mF" rel="nofollow noopener noreferrer" target="_blank">https://www.msn.com/en-us/money/other/zendesk-to-carry-out-second-round-of-layoffs/ar-AA1c05mF</a>

PjolWell.. Only one company doing proper release notes in todays round of updates: <a href="https://mastodon.social/@firecore" class="u-url mention" rel="nofollow noopener noreferrer" target="_blank">@firecore</a> <a href="https://fosstodon.org/tags/Google" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Google</a> <a href="https://fosstodon.org/tags/Sonos" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Sonos</a> <a href="https://fosstodon.org/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zendesk</a> <a href="https://fosstodon.org/tags/Amazon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Amazon</a> <a href="https://fosstodon.org/tags/DuckDuckGo" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#DuckDuckGo</a> <a href="https://fosstodon.org/tags/Lazy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Lazy</a> <a href="https://fosstodon.org/tags/Developers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Developers</a> <a href="https://fosstodon.org/tags/ReleaseNotes" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ReleaseNotes</a>

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