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#techsupport

3 posts3 participants1 post today
Papa Maccus Primus<p>As <a href="https://mastodon.online/tags/HDD" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HDD</span></a> tech change over time and the market is full of shit drives, using slower and less reliable tech to increase data density, I'm a bit lost. I used to use WD Red (the cheaper consumer version), but they fucked that whole product range up (with SMR I think?) and tried to pull a fast one on their customers so I don't trust WD at all anymore. I'm looking for NAS drives to use in a storage pool. What's a good resource to use for finding proper, good quality drives?<br><a href="https://mastodon.online/tags/computers" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>computers</span></a> <a href="https://mastodon.online/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a></p>
Kevin Karhan :verified:<p><span class="h-card" translate="no"><a href="https://myside-yourside.net/@StarkRG" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>StarkRG</span></a></span> I agree and I do the same.</p><ul><li>It's just gotten so bad that I know companies are literally willing to pay <a href="https://infosec.space/tags/IdiotTax" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>IdiotTax</span></a> and trash perfectly fine hardware because <a href="https://infosec.space/tags/Govware" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Govware</span></a> like <a href="https://infosec.space/tags/Windows11" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Windows11</span></a> can't do <a href="https://infosec.space/tags/CensorBoot" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CensorBoot</span></a> and/or <em>8 GB RAM are not enough</em> if you want to use more than 2 messengers at the time and still have like a ticketing system, wiki, softphone and eMail client open (aka. <a href="https://infosec.space/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a>)…</li></ul>
Pusher of Pixels<p>Hate browser Notification requests when visiting a website?</p><p>Did you know you can stop them from even asking? (I did not haha)</p><p>Verified on both Chrome and Firefox</p><p>Settings-&gt;Privacy and Security-&gt;Permissions-&gt;Notifications </p><p>there will be a checkbox or radio button to prevent future notification send requests.</p><p><a href="https://dmv.community/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a></p>
Kevin Bowersox<p>Well that was strange...<br>I was trying to transfer some domain names away from Squarespace to porkbun. Kept getting a non-helpful error. Called support, a real human picked up, then fixed the problem! All within a minute!<br>Something is wrong.</p><p><a href="https://social.trom.tf/search?tag=techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a></p>
Kalvin :kupi:<p>I'm not sure how to get my links verified or how to get the checkmarks beside my links in my self-hosted GoToSocial app. In Mastodon, I had verified, but I don't know how to do it in GoToSocial.</p><p><a href="https://gotosocial.kupiapps.my/tags/gotosocial" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GoToSocial</span></a> <a href="https://gotosocial.kupiapps.my/tags/linkverification" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>linkverification</span></a> <a href="https://gotosocial.kupiapps.my/tags/help" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>help</span></a> <a href="https://gotosocial.kupiapps.my/tags/fediverse" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>fediverse</span></a> <a href="https://gotosocial.kupiapps.my/tags/mastodon" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>mastodon</span></a> <a href="https://gotosocial.kupiapps.my/tags/socialmedia" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>socialmedia</span></a> <a href="https://gotosocial.kupiapps.my/tags/decentralized" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>decentralized</span></a> <a href="https://gotosocial.kupiapps.my/tags/techhelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techhelp</span></a> <a href="https://gotosocial.kupiapps.my/tags/opensource" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>opensource</span></a> <a href="https://gotosocial.kupiapps.my/tags/community" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>community</span></a> <a href="https://gotosocial.kupiapps.my/tags/assistance" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>assistance</span></a> <a href="https://gotosocial.kupiapps.my/tags/tutorial" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tutorial</span></a> <a href="https://gotosocial.kupiapps.my/tags/howto" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>howto</span></a> <a href="https://gotosocial.kupiapps.my/tags/verifiedlinks" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>verifiedlinks</span></a> <a href="https://gotosocial.kupiapps.my/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://gotosocial.kupiapps.my/tags/socialnetwork" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>socialnetwork</span></a> <a href="https://gotosocial.kupiapps.my/tags/support" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>support</span></a> <a href="https://gotosocial.kupiapps.my/tags/questions" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>questions</span></a> <a href="https://gotosocial.kupiapps.my/tags/ask" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ask</span></a> <a href="https://gotosocial.kupiapps.my/tags/communitysupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>communitysupport</span></a></p>
Nikolai Hampton 💾<p>Help with file storage required…</p><p>Serious question, anyone who runs RAID 5. Has it ever saved you?</p><p>I am provisioning a household NAS and I’m trying to decide on RAID vs JBOD (with scheduled sync of important directories). </p><p>I ask because I have run probably dozens of RAID configs since the 90s, in different environments from personal to enterprise and in almost every configuration and it has always been a useless pain in the ass (for anything other than speed). </p><p>I accept the risk of RAID-0. That’s fine. But, for backup I have run RAID 5,6,10 and they’ve all screwed us at some time. </p><p>Other than RAID 1 (mirroring) it has never been anything other than a pain in the ass. Almost every serious failure we’ve ever had has been raid controller related, or sometimes file system related, which resulted in an unrecoverable spray of crap across many drives. </p><p>I have been out of the game for about 10 years, so does anyone have experience with modern RAID-5 that has actually been positive? </p><p>If so, what controller/devices/config? </p><p>Thanks. <br><a href="https://infosec.exchange/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://infosec.exchange/tags/tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tech</span></a> <a href="https://infosec.exchange/tags/nas" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>nas</span></a> <a href="https://infosec.exchange/tags/server" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>server</span></a> <a href="https://infosec.exchange/tags/selfhosting" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>selfhosting</span></a></p>
thermonuclear small claims<p>Has anyone got experience with Intel Optane memory?</p><p>The hard drive on my HP laptop is a regular SSD with a smaller Intel Optane drive integrated into it. The Optane is where the OS (Windows 10) is installed and is used to quickly retrieve files from the SSD and so forth.</p><p>The Optane drive recently malfunctioned and became unreadable. The SSD portion (where all my files are stored) seems to be intact—at least, it's reading error free when I run a disk check. But with the optane malfunctioning, when I turn on the computer it tells me there is no operating system installed, so I have no way to access the "good" part of the harddrive.</p><p>From what I've read online, the only way to get the computer working again is to switch off Intel Optane and install a new operating system directly onto the SSD. But if I do this, the entire hard drive gets formatted, and I lose all of my files.</p><p>I'm not good with this stuff. Is there any way to recover my files? Unfortunately my backup system failed too and I've lost 6 months of art and academic work 😢</p><p><a href="https://aus.social/tags/inteloptane" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>inteloptane</span></a> <a href="https://aus.social/tags/optane" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>optane</span></a> <a href="https://aus.social/tags/HP" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HP</span></a> <a href="https://aus.social/tags/laptop" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>laptop</span></a> <a href="https://aus.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://aus.social/tags/techhelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techhelp</span></a> <a href="https://aus.social/tags/windows10" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>windows10</span></a> <a href="https://aus.social/tags/windows" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>windows</span></a> <a href="https://aus.social/tags/intel" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>intel</span></a> <a href="https://aus.social/tags/harddrive" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>harddrive</span></a></p>
Jonathan Kamens 86 47<p>Why software product support is (sometimes) a terrible&nbsp;job</p><p>Software maintainers can't help people who can't or won't read and answer straightforward questions, and some people who need help with software are incapable of reading and answering straightforward questions.</p><p><a href="https://blog.kamens.us/2025/07/14/why-software-product-support-is-sometimes-a-terrible-job/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">blog.kamens.us/2025/07/14/why-</span><span class="invisible">software-product-support-is-sometimes-a-terrible-job/</span></a><br><a href="https://federate.social/tags/FOSS" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FOSS</span></a> <a href="https://federate.social/tags/FreeSoftware" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FreeSoftware</span></a> <a href="https://federate.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a></p>
jik<p><strong>Why software product support is (sometimes) a terrible job</strong></p> <p>I get this email about my Send Later Thunderbird add-on:</p><blockquote><p><span>I tried to to set up a Send every month, but I cannot finish it as the window is too big, i can’t see the last few lines.<br>I tried zoom in and out that don’t work tried to drag it up that don’t work either.</span></p></blockquote><p>I respond:</p><blockquote><p><span>Sorry for the trouble. I’ll do my best to help you get to the bottom if it.</span></p><p><span>Do you mean that the scheduling window is taller than your screen?</span></p><p><span>What do you mean when you say that zooming in and out “don’t work”? I am able to zoom in and out with ctrl-plus and ctrl-minus.</span></p><p><span>What OS are you using? What Thunderbird version? What Send Later version?</span></p></blockquote><p>They respond:</p><blockquote><p><span>I have sent a screen shot, I use MS Edge, Windows 11</span></p><p><span><em>[the enclosed screenshot shows that “the scheduling window is taller than your screen” is indeed the problem they are experiencing]</em></span></p></blockquote><p>Then they send a second email before I can reply:</p><blockquote><p><span>I just tested it with Google Chrome, and the bottom of your send later window appeared for a split second, I couldn’t catch it with screen shot.</span></p></blockquote><p>I reply:</p><blockquote><p><span>Your browser version (whether it’s MS Edge or Google Chrome) is irrelevant. I asked you what version of Thunderbird you are using not what browser / browser version you are using. You can find out your Thunderbird version by selecting “About Thunderbird” from the “Help” menu in Thunderbird.</span></p><p><span>You did not answer this question: “What do you mean when you say that zooming in and out ‘don’t work’? I am able to zoom in and out with ctrl-plus and ctrl-minus.”</span></p><p><span>You did not answer this question: “What Send Later version?” You can find out the Send Later version by selecting “Add-ons and themes” from the main menu in Thunderbird and then clicking on “Send Later”.</span></p><p><span>I need you to answer my questions for me to be able to help you.</span></p></blockquote><p>They reply:</p><blockquote><p><span>Ver 10</span></p><p><span><em>[no joke, that was the entire contents of their email]</em></span></p></blockquote><p>My final reply:</p><blockquote><p><span>I cannot help you further until you answer all the questions I asked you. Your response below answers none of them. There would be no point in my asking you the same questions over and over, so I will be ignoring any further emails from you until you actually answer all my questions.</span></p><p><span>If you honestly cannot understand what I am talking about when I say that you haven’t answered my questions, then you will need to get someone else on your end to help figure it out. I’m at a loss about what to do from my end since I’ve repeatedly stated my questions clearly and explicitly and you’ve repeatedly failed to answer them.</span></p></blockquote><p>I’ve been supporting free software (as a volunteer! nobody pays me to do this!) for decades, and this happens occasionally… Someone writes to me asking for help, who is either so unintelligent or has such poor reading comprehension skills that they can’t handle the basic task of answering clear, explicit, straightforward questions. How the heck am I supposed to help people like this? It is incredibly infuriating. I assume it is infuriating for them as well! But I still have no idea how to help them.</p><p>Furthermore, they rarely show any self-awareness about the fact that they are not answering my questions, even when I repeat the questions several times and tell them explicitly which questions they haven’t answered. More often, they get angry at me for not helping them. When, sincerely, all I want to do is help them solve their problem, but I simply can’t.</p> <a class="" href="https://www.addtoany.com/add_to/mastodon?linkurl=https%3A%2F%2Fblog.kamens.us%2F2025%2F07%2F14%2Fwhy-software-product-support-is-sometimes-a-terrible-job%2F&amp;linkname=Why%20software%20product%20support%20is%20%28sometimes%29%20a%20terrible%20job" rel="nofollow noopener" target="_blank"></a><a class="" href="https://www.addtoany.com/share" rel="nofollow noopener" target="_blank"></a> <p><a rel="nofollow noopener" class="hashtag u-tag u-category" href="https://blog.kamens.us/tag/foss/" target="_blank">#FOSS</a> <a rel="nofollow noopener" class="hashtag u-tag u-category" href="https://blog.kamens.us/tag/open-source-software/" target="_blank">#openSourceSoftware</a> <a rel="nofollow noopener" class="hashtag u-tag u-category" href="https://blog.kamens.us/tag/send-later/" target="_blank">#sendLater</a> <a rel="nofollow noopener" class="hashtag u-tag u-category" href="https://blog.kamens.us/tag/tech-support/" target="_blank">#techSupport</a></p>
CausesEffects<p><a href="https://mastodon.world/tags/Computer" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Computer</span></a>, <a href="https://mastodon.world/tags/internet" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>internet</span></a>, <a href="https://mastodon.world/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://mastodon.world/tags/humor" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>humor</span></a></p>
Logan 5 and 999 others<p>What is the easiest way for me to self host a cloud drive that my phone and laptop can both connect to? But that is also secure? </p><p>I do not work in the tech industry and may lack the skills to do this but I thought I’d ask.</p><p><a href="https://beige.party/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <br><a href="https://beige.party/tags/cloudcomputing" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>cloudcomputing</span></a> <br><a href="https://beige.party/tags/selfhosting" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>selfhosting</span></a> <br><a href="https://beige.party/tags/cloud" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>cloud</span></a></p>
Anna<p>Why do <a href="https://aus.social/tags/printers" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>printers</span></a> stop working when you need them?</p><p>I rarely use mine because I’m so sick but I really need to copy and print these documents.</p><p>Worked fine last time I used it several months ago now it’s randomly not feeding paper? WTF.<br>Not been connected online so no remote access from manufacturer.</p><p>I have nobody to fix it. No energy to do myself I’m so exhausted </p><p><a href="https://aus.social/tags/Tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Tech</span></a> <a href="https://aus.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://aus.social/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITSupport</span></a> <a href="https://aus.social/tags/Syste" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Syste</span></a> <a href="https://aus.social/tags/TechCommunity" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechCommunity</span></a> <a href="https://aus.social/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a></p>
Nicolas MOUART-DAVID<p>This is where I am at mo, job hunting wise.</p><p>1. "I don't know".<br>2. "I don't know, but I will look into it" (12 years in international onprem/cloud tech support).<br>3. "I probably know, got XP, pay me first: NO, you cannot train your AI on me.". (I know I am a dreamer..).<br>4. ?</p><p><a href="https://mastodon.social/tags/techSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techSupport</span></a> <a href="https://mastodon.social/tags/business" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>business</span></a> <a href="https://mastodon.social/tags/employment" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>employment</span></a></p>
inamruzui<p>need help</p><p><a href="https://pounced-on.me/tags/tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tech</span></a> <a href="https://pounced-on.me/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a></p>
Gemini6Ice<p><a href="https://hachyderm.io/tags/pleaseBoost" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>pleaseBoost</span></a></p><p>I need help with Google Drive. My team has a service account to create some files via the API. The files wind up being "owned" by the service account. Suddenly all those files are no accessible by anyone. (See first screenshot).</p><p>Google help docs say that when a file has a violation on it, the owner of the files should still be able to see them in the web interface of Google Drive with a flag on it and request a violation review. (See second screenshot). However, the owner of the service account does not see them, and we cannot log into a web interface as a service account.</p><p>Attempts to transfer ownership from the service account to a human account through the API return the error, “Consent is required to transfer ownership of a file to another user.” Help docs seem to indicate that ownership transfers are not allowed from service accounts to gmail.com accounts or across domains.</p><p>It would appear that the service account in its entirety has been flagged as being in violation of ToS. How do I request a violation review *of a service account*?</p><p>My team is a not a paying enterprise customer. <br><a href="https://hachyderm.io/tags/techSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techSupport</span></a> <a href="https://hachyderm.io/tags/googleDrive" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>googleDrive</span></a></p>
pgcd<p>Long shot but I can't find an answer with "short searches": I got a KVM. Everything finally works, except Mint shuts down (closing all apps) when I switch to the other computer and I need to open the lid to make it come back.<br>This is with "lid action=nothing" in the power settings, of course.</p><p>Any ideas? Even ideas on how to express this concept in a way that lets me find the relevant reddit thread would be awesome.</p><p><a href="https://mastodon.online/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://mastodon.online/tags/linux" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>linux</span></a> <a href="https://mastodon.online/tags/linuxmint" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>linuxmint</span></a></p>
Aether~<p>Fedi, I have a <a href="https://plasmatrap.com/tags/ComputerScience" rel="nofollow noopener" target="_blank">#ComputerScience</a> (maybe <a href="https://plasmatrap.com/tags/Linguistics" rel="nofollow noopener" target="_blank">#Linguistics</a> ?) Question I need your lovely guidance for ❤️​:boosts_ok_gay:​💙<span><br><br>I have a design problem about grammar ambiguity ish stuff and want to find reading, resources or theory I can check out to come up with an elegant solution.<br><br>Particularly, I'm trying to find good alternatives to cases when a given word can appear in multiple parts of the syntax<br><br>An example problem (sorry it's very computery): I have two strings (or lists of tokens) I need to combine into a single string, separated by a delimiter, such that both strings can be retrieved again. But, that delimiter can show up in either of the two strings. The standard way to deal with this is to designate an escape token and prepend all instances of the delimiter within the strings with it (eg </span><code>\"</code>). The issue there is now is that any instances of the escape token need escaping too (e.g. <code>\\</code><span>).<br><br>Slightly less work is inserting a repetition of the delimiter any non-delimiting instances of the token. If the delimiter appears twice, it's part of a string, and the only non-repeating delimiter must be the real one. This can look ugly if the delimiter is long though.<br><br>Another crazy option would be interlacing the two strings so all even tokens belong to string 1 and odd ones are string 2. This would obviously look horrible, but maybe there are other solutions taking a similar thought process.<br><br>That's just the most basic case I'm interested in, there might be heaps of other strategies when you have more restrictions and guarantees on what the tokens might contain.<br><br>So yeah I'm looking for stuff like that so I can figure out good patterns for unambiguous yet elegant grammars. For a tad more context, I'm thinking about command line argument formats, trying to think of the most user friendly ways to handle complex data as a list of arguments.<br><br>Also please boost and let me know if there's hashtags I should include etc </span>​:ablobcatheart:​ <a href="https://plasmatrap.com/tags/CompSci" rel="nofollow noopener" target="_blank">#CompSci</a> <a href="https://plasmatrap.com/tags/programming" rel="nofollow noopener" target="_blank">#programming</a> <a href="https://plasmatrap.com/tags/askfedi" rel="nofollow noopener" target="_blank">#askfedi</a> <a href="https://plasmatrap.com/tags/TechSupport" rel="nofollow noopener" target="_blank">#TechSupport</a> <a href="https://plasmatrap.com/tags/CompSci" rel="nofollow noopener" target="_blank">#CompSci</a> <a href="https://plasmatrap.com/tags/programming" rel="nofollow noopener" target="_blank">#programming</a> <a href="https://plasmatrap.com/tags/askfedi" rel="nofollow noopener" target="_blank">#askfedi</a> <a href="https://plasmatrap.com/tags/TechSupport" rel="nofollow noopener" target="_blank">#TechSupport</a></p>
Bob Young<p>Recently I did a remote tech support call with someone in Seychelles, south of the equator in the Indian Ocean. Not long after that, I did a remote tech support call with someone in Brunei, in the South China Sea. Now I’m wondering if there’s a niche market for English-speaking tech support in some of the world’s faraway places.</p><p><a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CallMeIfYouNeedMe</span></a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FIFONetworks</span></a></p><p><a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>RemoteSupport</span></a> <a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a></p>
three word chant

Proud of me and my mum, who managed to – over the phone, and with her entire computer in French:

- Make a Windows 10 installation USB stick
- Boot her company-provided laptop from the stick
- Go into Command Prompt (her: "this is just like DOS!") and swap `utilman.exe` with a copy of `cmd.exe`
- Disable antimalware ("programmes malveillants") protection temporarily
- Reset the local admin password
- Disable a malfunctioning network adaptor ("carte réseau")

#TechSupport#TechJoy
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