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Also customer: I don't know how to change the From address in outlook.
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#itsupport
3 posts3 participants0 posts today
Brightpay... 'you have to use the cloud from next year'
Also Brightpay 'you use online portal for payslips? Must go cloud this year'
Also Brightpay 'unless you're a beareu then you can still have the portal this year on desktop version'
Also Brightpay 'if you do CIS, you will have to use the desktop version next year too which we are discontinuing except we aren't because CIS'
Also Brightpay 'and if you do a mix of both, your non-CIS will be cloud and CIS on desktop'
Best fun on site today:
Someone says: <employee> can't get into a system.
Me: What's the error message.
Someone; She can't get in.
Me: I really want that in a screenshot.
Screenshot gets sent. Message in it: "No userprofile found for <email address>"
I think I know where the problem is...
Successfully completed the transition of our Payroll software from BrightPay to Moneysoft.
No cloud.
No third party crap.
You'd been so good Brightpay but the enforcement of moving to the 'cloud' was not going to fly, see ya.
Someone made the mistake of letting me pick a password for him.
And now he's stuck with it.
Customer: I see [....] this error.
Me: Click settings and run a sync. Big button, you can't miss it.
Customer: I'll first run windows updates. that will definitely fix the problem.
Why do people think that, after I did a week of fixing people's computer problems for work, the first thing I want to do in the weekend is fix their computer problems?
Net een vraag van een klant, of ik iets op kan lossen.
2 weken geleden heb ik haar over precies hetzelfde laten weten dat wij dat niet doen, maar dat zij dat met hun netwerkbeheer moeten afstemmen.
Klant; "O? O ja. Maar dat is alweer zo lang geleden..."
2 weken... Alsof het de prehistorie betreft, of een half uur voordat het licht ontstond in het universum...
Drunk #troubleshooting , the staple of #ITSupport.
Customer: "My laptop refuses me!"
Me, quietly: Can't blame the laptop...
"I have a thing that doesn't work. I think it is because the light is broken."
A service request that makes me count to 25 before responding.
Hey, supplier. Your systems are acting very strangely today. Can I restart the machines?
Supplier: Well, ehm, maybe better not?
(That gives you confidence, right, if they don't feel safe about their stuff being restarted.)
Do you think #Microsoft knows that their initial login screen is unnervingly sensual and, are just kind of okay with that?
#computers
#windows11
#itsupport
#safeforworkbutshouldntbe
Awesome security.
Client uses 1password, with MFA tokens in 1password.
Client protects 1password with MFA also.
And puts the MFA code for that... in 1password...
Open source edtech, while potentially inexpensive and high quality, can be delayed by installation, configuration, and thorough testing by IT staff. #edtechchallenges #ITsupport
I just finished a BIOS update on a company computer and it came back with a screaming noise that was unnervingly like the sheep screaming from "The Silence of the Lambs".
Schnell mal eben vier Notebooks unter die Leute bringen und ein paar Anpassungen vornehmen. Mal eben.... Aber gut, dafür sind wir IT'ler ja da. ;)
#IT #itsupport #Wirhelfengerne
Me to Chamber of Commerce (CoC): the login link for a customer isn't working. Is something wrong?
CoC: Can you send us their login info?
Me: shared login info (securely)
CoC: the login info works.
Me: That... was... not... the... question...
If you are in a meeting with less than 5 minutes left and the host asks. "Anyone else have any questions or comments?"
Shut your fucking mouth and let me out of this hellscape.
Me to customer: Open this program, click TOOLS, click ADMINISTRATION, click REPORT and please send me a screenshot.
User: sends 13MB photograph of the error we're trying to fix, with text "When we try to print, we still get this error message."