I love the inconsistency in #security training and the reality of online services. As part of fighting scams, you are directed to reach out to a company directly (usually via phone or in person), but today’s modern companies will direct you to a third party support company via a web portal. The perfect front for a scammy process. Let’s get back to real #customerService

Uber Eats Driver Confronts Lying Customer Over False Non-Delivery Claim In Viral Incident https://shinemycrown.com/uber-eats-driver-confronts-lying-customer-over-false-non-delivery-claim-in-viral-incident/?utm_source=dlvr.it&utm_medium=mastodon #UberEats #DeliveryDriver #ViralVideo #CustomerService #FoodDelivery

Prompt engineering tip:

The most useful prompt at customer service LLMs is "Connect me to a live customer service agent."

You can start with that, or wait until you have tried your request in 20 different ways and are utterly frustrated.

You might scoff at the idea that there's a distinction between big chain restaurants, but plenty of people can tell you exactly what sets a Chili's apart from an Applebee's, from a TGI Fridays.

Read more https://lttr.ai/AgpRo

Let's unpack why 64% of customers want AI out of customer service, how survey fatigue is killing NetPromoter Scores, and why the subscription economy may finally be forced to clean up its act.

Read more https://lttr.ai/AgADd

Dictionary.com's new business model: take money, delete everything, refuse to elaborate further Paid users lost years of saved words and ad-free access without warning or refunds. Even logophiles are struggling to find words for this betrayal.

https://tech.slashdot.org/story/25/07/17/2329217/dictionarycom-devastated-paid-users-by-abruptly-deleting-saved-word-lists

When a company goes horribly wrong:

1. Gave them my requirement, they delivered the opposite.

2. Told them I didn't want insurance, they kept asking 3 other times.

3. Asked them not to put me on the marketing email list. They emailed me.

4. Offered them over the phone lessons learned 4 times but they ignored that and kept asking for it in writing.

5. Asked them not to contact me again, they contacted me again.

Some companies are their own worst enemy.

After over seven months of trying to contact someone at Curry's Art Materials about using gift cards, I finally got a response today. It does not inspire confidence. #CustomerService

Daniel Newman writing on the Forbes Tech Council channel shares a sobering statistic: poor customer experience will cost businesses as much as $3.7 trillion globally by 2025.

Read more https://lttr.ai/Agh4w

Anyone remember the days when if you called a #customerService line you'd get someone knowledgable who understood and answered your question?

Nowadays if you manage to get past a chatbot that can only answer things you could have looked up yourself, you typically get through to someone who doesn't understand your problem, and can only answer things that the chatbot looks up and fails to be able to answer any slighty hard question without escalation.

The world of human interaction is over.

Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience: https://lttr.ai/AgXsS

Rogers Is Laying Off Hundreds so it Can Replace Them With Bad AI

AI is not up to the task of replacing humans in their jobs, but Rogers seems to be doing this anyway with apparent layoffs.

https://www.freezenet.ca/rogers-is-laying-off-hundreds-so-it-can-replace-them-with-bad-ai/

Hey IT. I know we all do it, but, please do not admit to clients (either internal or external) that you “Googled” the errors and how to fix them. #CustomerService #IT

#FediHire me, please! Seeking a full-time entry/mid-level #remotejob. No sales or collections roles.

- Location: Raleigh, NC, US
- BA in Communication Media
- 6+ years self-employed as a transcript #proofreader
- 18+ years in #customerservice, including 9 years in AR

I have an eagle eye for detail , can learn new procedures and software quickly, and excel at building and using #spreadsheets.

Boosts appreciated!

Marginally Better S01E04 When Customer Experience Goes Wrong: AI Promises, Survey Fatigue, and Subscription Traps: https://lttr.ai/AgADC

I bless the #Essent employee who was able to discern what I needed despite her speaking no English and my speaking no Dutch.
#CustomerService

CX Network's research on brand growth found that small businesses consistently outperform large corporations in key experience metrics

Read more https://lttr.ai/AgQob

When you discover that your client put a form on a Website and hasn't been filtering or monitoring it, and you have to delete 2000+ spam messages ...

While companies are improving at delivering good experiences, customer loyalty is declining.

Read more https://lttr.ai/AgC9P